About Our Service
How does the postal gold service work?
Our service is streamlined for your convenience. Request a free, prepaid Royal Mail Special Delivery label via our secure online form. Pack your gold or silver items securely and drop them off at any UK Post Office. Your parcel is fully tracked and insured from the moment it is dispatched.
How long does the process take from posting to payment?
We prioritize your time. Once your items arrive at our secure facility, our expert team completes a comprehensive valuation within just 2 hours. As soon as you accept our transparent offer, funds are dispatched immediately to your bank account via Faster Payments—typically arriving on the same day.
How safe and insured is the service?
Security is at the heart of our operations. Every parcel sent using our prepaid label is fully insured up to £2,500 by Royal Mail Special Delivery. Upon arrival, your valuables are appraised in our secure, high-tech lab which is monitored by 24/7 high-definition CCTV throughout the process.
What areas do you cover?
We provide a premium nationwide service. No matter where you are in the United Kingdom, our secure postal service allows you to sell your gold and silver from the comfort of your home with full postal insurance coverage.
Can I ask something else?
We are always happy to help. For any other inquiries or specific requests, the quickest way to reach our expert team is through WhatsApp at 07375071158. We provide real-time assistance and can even help with initial photo valuations.
Valuations & Pricing
How do you value my gold and silver items?
We use the live market spot price combined with the weight and purity of your metal. Our assessments are professional, transparent, and performed by experts within 2 hours of arrival.
What factors affect the price you offer?
The final quote depends on three main factors: the purity (carat) of the metal, the total weight in grams, and the current global market spot price at the time your items are assessed.
Do you buy damaged or broken jewellery?
Yes, we buy gold and silver in any condition. Whether it's broken chains, single earrings, or tangled necklaces, the value remains in the precious metal content of the pieces.
What specific types of items do you accept?
We accept all forms of gold and silver jewelry (rings, bracelets, necklaces), sovereigns, investment coins, and bullion bars. We also buy diamonds, precious gems, and scrap precious metal samples.
Do you value diamonds and other gemstones?
Absolutely. Unlike many scrap gold buyers, our gemmology experts are trained to value diamonds and significant gemstones, ensuring you receive a fair price for the entire piece of jewellery.
Can I ask something else?
Of course! The best way to get a quick answer is to message us on WhatsApp at 07375071158. We can often provide preliminary estimates based on photos of your items.
Payment & Returns
How do you pay customers?
We issue all payments via Faster Payments bank transfer. This ensures the funds reach your account securely and immediately once the transaction is processed.
How fast is payment made after agreeing a quote?
Payments are dispatched on the same day you accept our offer. In most cases, the funds are available in your bank account within two hours of assessment.
What happens if I am not happy with the offer?
If you decide not to proceed with our quote, we will simply return your items to you. There is no obligation to sell, and the process is completely transparent.
Can I get my items back?
Yes, absolutely. Your items remain your property until you accept our valuation. If you decline the offer, we post them back to you promptly.
Are returns insured and free?
Yes. All returned items are sent via Royal Mail Special Delivery, meaning they are fully insured and tracked. We provide this return service free of charge for your peace of mind.
Can I ask something else?
Of course! The best way to reach us for any further questions is via WhatsApp on 07375071158. We are happy to help with any enquiries or photo assessments.